RETURNS and EXCHANGE

Please contact us at contact@myrunwaydream.com with your exchange request within 7 working days from the receipt date of your item. We will review your request and respond promptly. 

Exchange of merchandise will be subject to the following conditions: 

  • Sale items are not eligible for exchange or refund.
  • Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered).
  • Exchange is allowed only once per order. Strictly no cash refund.
  • All additional shipping fee will be borne by the customer as all measurements have been provided. Customers are highly recommended to mail the item via registered mail to us. We will not proceed on with the exchange if the parcel does not reach us and is not liable for loss mails sent via normal mail.
  • Please obtain proof of posting as the item remains your responsibility until it reaches our office. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
  • International customers will bear the registered shipping costs both ways.
  • Once we receive your package, we will inspect and process the goods within 2 working days to ensure you receive your new item as soon as possible. To keep you informed, we will email you confirming the action we have taken.

 

Defective / Incorrect Items

We apologise if we had sent you a defective/ incorrect item. Please email us at contact@myrunwaydream.com with details/snap shots about the error within 10 working days from the date of mailing. Our customer service team will review the situation and respond promptly. 

Exchange of defective/incorrect merchandise will be arranged if the following criteria are met:

  • Sale items are not eligible for exchange or refund.
  • Returns will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered).
  • We will not be responsible for damages caused by mishandling of garments during washing.
  • Loose threads and removable stains will not be considered as defects.
  • During the production process, there may be around 2cm differences between the item's actual size and our stated measurements. Such variances will not be considered as defects.
  • Exchanged items will be shipped out to you via registered mail, the cost of which will be fully absorbed by us.
  • International customers will bear the registered shipping costs both ways.